Here at Sourcebmx We want you to be completely satisfied with your purchase. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 90 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt. This excludes custom built bicycles, Custom wheels or free gift items.
To return an unwanted item
Before returning your un-wanted item please Contact us first for a returns number and information on the best way to return your item. Simply use the form with the question topic set to "I Want to Return an Item"
If you believe your item to be faulty or it has been damaged in transit please contact us HERE or call our team on +44 (0)1424 460943 prior to returning your item. If your product is faulty we will refund the cost of returning the item to us (up to a maximum of $10) or arrange for a courier to collect.
All items sold by Sourcebmx are covered by the relevant manufacturers warranties. These vary from brand to brand and product to product and are dealt with on a case by case basis. To make a warranty enquiry please contact us here and one of our staff members will contact you to resolve the issue. When emailing please remember to include as much information as possible regarding the warranty from the below list:
Contact phone number
Date of Purchase
Reason for the warranty enquiry
Photos showing the suspected fault.