FULLY TRACKED FROM START TO FINISH
Fully tracked throughout
Winners of the Queen's Award for Enterprise
Our customers rate us excellent on TrustPilot
COVID 19 UPDATES
ALTHOUGH WE ARE WORKING AS NORMAL, SMALL DELAYS WITH SOME ORDERS CAN BE EXPECTED
The Coronavirus has impacted all of us but we continue to ship orders from our warehouse as usual. We’ll always do everything we can to get your order to you and keep you riding. Although our warehouses are operating as normal we are experiencing some isolated delays with couriers / postal services which can impact on delivery times. Where possible we encourage you to use our Express Delivery options to get the fastest possible delivery.
While the vast majority of orders are shipping and arriving without delay please be aware that some couriers are experiencing some delays in certain regions.
Like all businesses, we have made significant changes to the way we operate to do our part in reducing the spread of the virus and look after our team. These include, among other things:
- Home working for everyone that is able to
- Social Distancing in the Workplace (luckily we have big warehouses so can easily spread out)
- Hourly Hand Washing and Cleaning for our Warehouse Teams.
The cost of shipping and the services available are dependent on the contents of your cart and will be calculated at checkout. However here is a guide below;
Standard - Our standard most econimical ground service
Express Depending on your location and Cart contents we have a faster Express Shipping service (typically 2-4 days)
Our standard shipping services are fully tracked from start to finish and are available on all orders
Our Express delivery options (ground and air) are available only on certain baskets where we can guarantee the delivery times. If you are unable to see Express delivery at checkout it means your basket is not eligible for Express delivery. Items that are available for Express are labeled on their product page in the shipping message.
GENERAL SHIPPING INFO
We deliver on Weekdays (Monday - Friday) but typically not on weekends
All our deliveries are fully tracked from start to finish and you will be notified of each step from dispatch to delivery and you can check the status of your order anytime from your account page or from the link in your confirmation email.
Custom Builds / Wheelbuilding - Please allow an extra 5 extra days for custom wheel builds and custom bike builds for us to build ready for depatch.
DUTIES AND TAXES
Depending on your country you may be liable for local import duties or taxes. PLEASE NOTE: These are your responsibilty and are not covered by SourceBMX at the time of checkout. Typically you will be contacted by your countries Import autorities or the courier to cover the costs of any import duties and taxes when your order arives in your country.